Terms of Service – Nexus Gym Online Shop

Last updated: November 20, 2025

Welcome to the Nexus Gym Online Shop. These Terms of Service (“Terms”) govern all purchases made through our official website (thenexusfit.com/shop). By shopping with us, you agree to comply with these Terms.

1. Product Information

We aim to provide clear and accurate descriptions, sizes, and images for all products.
Colors may vary slightly due to lighting or device settings.
Product availability may change without notice.

2. Orders & Payments

By placing an order, you agree to provide accurate delivery and contact information.
Orders are processed only after full payment is successfully received.
All payments are handled securely through our approved payment partners (including dLocal).

We may cancel an order if:

• An item is out of stock

• There is an error in pricing

• Fraud or suspicious activity is detected

If your order is canceled, you will be notified and refunded.

3. Pricing

All prices are listed in Kenyan Shillings (KES).
Prices may change without notice, but the final amount shown at checkout is what you will be charged.
Shipping fees (if any) will be added during checkout.

4. Shipping & Delivery

Orders are processed within 1–2 business days after payment confirmation.
Delivery times depend on courier services and your location.
You will receive communication once your order is shipped.

We are not responsible for delays caused by couriers or incorrect addresses provided by customers.

Full details are available in our Shipping Policy.

5. Returns, Exchanges & Refunds

We accept returns and exchanges under the following conditions:

• Request is made within 7 days of delivery

• Item is unused, unwashed, and in original packaging

• Proof of purchase is provided

Refunds are processed after inspection and are returned through the original payment method.

Non-returnable items include:

• Innerwear

• Used items

• Damaged items not caused by delivery

• Discounted/sale items

Full details are available in our Refund Policy.

6. Order Cancellation

Orders can only be canceled before shipping.
Once an order is dispatched, cancellation is no longer possible.

7. Customer Responsibilities

Customers agree to:

• Provide correct contact and delivery information

• Review product details before purchasing

• Keep payment details secure

8. Store Responsibilities

We are responsible for:

• Accurate product listings

• Safe and timely order processing

• Supporting customers through returns and refunds

We are not liable for courier-related delays or losses.

9. Privacy Policy

We collect personal information only for:

• Processing orders

• Delivering products

• Customer support

We do not sell or share your information with unauthorized third parties.

10. Limitation of Liability

Nexus Gym Shop is not liable for:

• Indirect or accidental damages

• Losses caused by delays

• Misuse of purchased products

Our total liability will not exceed the amount paid for your order.

11. Updates to These Terms

We may update these Terms as needed. Changes take effect immediately after posting.

12. Contact Us

For any concerns or support, contact us at:
📞 0758495282
📍 Kamakis Corner Square 5th Floor
🌐 thenexusfit.com/shop
📧 thenexusfit@gmail.com