Shipping Policy – Nexus Gym Online Shop

Last updated: November 20, 2025

This Shipping Policy outlines how orders from the Nexus Gym Online Store (thenexusfit.com/shop) are processed, delivered, and handled after purchase.

1. Order Processing

All orders are processed within 1–2 business days after full payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delays may occur during high-volume periods, promotions, or restocking cycles.

2. Shipping & Delivery Times

Delivery timelines vary depending on your location and courier availability.

Typical delivery estimates:

• Within Nairobi: 1–2 business days

• Outside Nairobi: 2–7 business days

You will receive a notification once your order has been dispatched.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

• Delivery location

• Courier rates

• Package size/weight

Shipping costs will be clearly displayed before completing your order.

4. Delivery Responsibility

Once your order has been handed over to the courier, delivery becomes the responsibility of the shipping provider.

We are not responsible for:

• Delays caused by the courier

• Packages lost due to incorrect delivery information

• Failure to receive or collect a parcel

Please ensure your delivery address and contact details are accurate.

5. Tracking Information

If the courier provides tracking services, we will share tracking details with you once your order is dispatched.

Tracking availability may vary depending on the courier used.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Please contact the courier first (using the tracking information if available)

• Then inform us so we can assist where possible

For damaged goods, please provide photos for verification.

7. Address Accuracy

Customers are responsible for ensuring that all delivery information provided is:

• Correct

• Complete

• Up to date

We cannot redirect packages after they have been shipped.

8. International Shipping

At this time, we only ship within Kenya.
International shipping will be introduced in the future and updated in this policy.

9. Contact Us

For questions or concerns regarding shipping, please contact us:

📞 0758495282
📧 thenexusfit@gmail.com
📍 Kamakis Corner Square, 5th Floor
🌐 thenexusfit.com/shop