Refund & Returns Policy – Nexus Gym Online Shop

Last updated: November 20, 2025

This Refund & Returns Policy explains your rights and our procedures regarding returns, cancellations, and refunds for purchases made through our official store (thenexusfit.com/shop).

1. Order Cancellation Rights

You are entitled to cancel your order within 7 days without providing a reason.

The cancellation deadline is 7 days from the date you received the goods, or the date a third party designated by you (not the courier) received the product.

To exercise your cancellation right, you must notify us with a clear statement.

You may contact us through:
📧 thenexusfit@gmail.com

We will reimburse you within 30 days from the day we receive the returned goods. Refunds will be issued using the same payment method used during the purchase, with no additional fees.

2. Conditions for Returns

To be eligible for a return, please ensure:

• The goods were purchased within the last 7 days

• The goods are unused, unwashed, and in their original packaging

We reserve the right to reject returned items that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized items

• Goods that deteriorate quickly or have an expired shelf life

• Goods not suitable for return due to hygiene or health protection reasons and were unsealed after delivery

• Goods that are inseparably mixed with other items after delivery

We may refuse returns at our sole discretion if the returned item does not meet these requirements.

4. Returning Goods

You are responsible for the cost and risk of returning the goods to us.

Please send all returns to:
📍 Kamakis Corner Square, 5th Floor

We are not responsible for goods damaged or lost during return shipping.
We strongly recommend using a trackable and insured courier service.

Refunds cannot be issued without proof of return delivery or receipt of the item.

5. Refund Process

Once your returned goods are received and inspected, we will process your refund within 30 days.

Refunds will be issued using the same payment method used for the original order.

6. Exchange Policy

If you received a defective, damaged, or incorrect product, you may request:

• A replacement of the same item

• An exchange of equal value (if the item is unavailable)

7. Gifts

If the item was marked as a gift at purchase and shipped directly to you:

• You will receive a gift credit equal to the value of your return

• Once the returned product is received, a gift certificate will be sent to you

If the gift was sent to the giver first, the refund will be issued to the gift giver.

8. Contact Us

For questions about our Returns & Refunds Policy, contact us:

📧 thenexusfit@gmail.com
📍 Kamakis Corner Square, 5th Floor
🌐 thenexusfit.com/shop
📞 0758495282